The words Paddl uses across the Admin App and Members App, and what each one means.
Your property and account
Property: one hotel. Everything in Paddl belongs to a property.
Business Account: the account a property runs Paddl on. Each property has one. See Switch between Business Accounts.
People
Member: anyone with an account on a property, whether an Admin or a team member.
Admin: a member of the hotel management team who uses the Admin App, such as a GM, HR manager or people manager.
Team member: a member who uses the Members App, such as housekeeping, front of house, reception, guest services or kitchen staff.
Account Status: where a member stands with Paddl: Invited, Unsent, Active or Archived. See Invite your People.
Group: a set of members within a property, used to organise people and report on them. See Create a Group.
Manager: someone added to a Group as its Manager, who can see the Group's members and their progress in the Members App. A Manager doesn't have to be a member of the Group.
Training
Activity: one piece of training, from a connected provider or your own content. See Create an Activity.
Activity status: where a member stands on an Activity: complete, pending or overdue.
Program: a set of Activities with the requirement automated. You set it once, it's assigned automatically, and Activity Records and expiry are tracked. See Create a Program.
Required activities: the Activities a team member must complete.
Activity Record: the record of a member's completed Activity, with its expiry tracked. Activity Records can be sent to a connected HRIS and kept on the team member's record there.
Job-ready: a team member who has completed what their role requires.
Dashboard and connections
Member rings: the Dashboard's three counts: members, active members and ready members. See Read your Dashboard.
Connection: a link from Paddl to a system your property already runs. Paddl uses it to fetch data and perform actions. See How connections work.
Sync status: whether a connection is working, shown by a green or red dot next to it under Connections in the sidebar. See Manage your connections.
Quick links: links on the Members App homepage to your brand, HR tool and operator. See Customise your Experience.